Hollard and it's incompetence and lack of care for its clients.

On the 9th October 2023, i reported to Hollard that my appliances ( fridge and washing machine) were not working. Hollard sent out their supplier TV Centre in Rustenburg to come and access my belongings but they took the appliances. Louise, my broker did not even know that my appliances where taken by the supplier. I let her know when i wanted to find out what happens after the appliances are taken. She then could not find who or where my appliances where! She sent me an email saying that she contacted Global Choice and they cannot see any report on the system, do I have the contact details of the assessor that was at my home. I felt that was an inappropriate and an *********** request from a broker to a client. She had to furnish me with answers but instead I was the one giving her the answers of where my belongings were. I contacted tried to contact TV Centre Rustenburg to make an enquiry about the appliances but their phones were off the hook for 4 days (Thursday- Sunday). I then contacted CLC which Louise had given me their number to get information on the whereabout of my belongings as she said she does not know what to do. CLC have the been the ones communicating with me unlike my insurance company or broker to be precise. CLC found out that TV Centre was not a reputable company and requested my belongings to be returned to my house. I can only imagine what happened to my appliances whilst under the care of TV Centre. CLC then appointed Isotec to come and access my appliances again after being at TV Centre for approximately 7 days. The assessor took pictures inside the fridge and outside and said he thought that the fridge needed to be re-gassed and the pipes to be flushed out and washing machines cannot be fixed, he would try to get the part. after getting the report from the assessor another service provider was sent to my house to re-gas the fridge and they checked the pipes and said that in their expert opinion having used their equipment to check, there was nothing wrong with the pipes. Today I get an email/report stating that the pipes are leaking and the insurance will not cover the claim. My appliances have been tossed from pillar to post, today I'm told that the pipes gradually deteriorated. I then contacted the last service provider to get an insight of what happened, she said they have not sent any report and were instructed not to return to my house to follow up. So Hollard where are you getting your reports from? For weeks I have not been buying food on a daily as I do not have a fridge and I have not been compensated for the loss of groceries that were spoilt due to the fridge not working but yet I must still have faith in your competence when you have failed me thus far. Brought strangers to my house and not knowing in what condition or where my appliances where kept for 7 days.