Hollard and it's ********** policies

Hollard has **********ly opened a family protection plan plus for me. They have deducted R1659 from my Ackermans account. They do not want to refund me,they are saying that i signed the forms. I do not know the signature and the phone number. Even the handwriting itself is not mine. The slip has the name of the cashier and the cell number that i do not know but they didn't bother to investigate.