HOLLARD and it lack of service

I have never undergone the horror of having to deal with a more *********** bunch of people. My father and step mother passed away. There funeral is tomorrow. I am in debt of R44000 with the funeral company and the R60000 Funetal benefit is no closer to being completed. I have emailed and to this day not received not a single email back. I have tried calling since Monday and not a single person has been able to help me or point me into the direction of someone who can. I will never recommend Hollard to anyone.