Hollard and IAU Business Solution payout delays

Dear Hollard Complaints Department,

I am writing to formally lodge a complaint regarding the delayed payment of my policy claim, which has been handled through IAU Business Solutions. It has now been over a month since I submitted my claim, yet I have not received any payment or clear communication regarding its progress.

IAU Business Solutions has informed me that the delay is due to them “waiting for an audit from Hollard.” However, I have not received any confirmation or update directly from Hollard regarding this audit or the expected timeline for resolution. The lack of feedback and prolonged waiting period has caused significant frustration and financial strain.

I kindly request that Hollard urgently investigate this matter and provide me with:

1. A clear update on the status of the audit mentioned by IAU Business Solutions.

2. Confirmation of the expected timeframe for the completion of this process.

3. Assurance that my policy payout will be processed without further unnecessary delay.

Please treat this as a formal complaint in terms of Hollard’s complaints procedure. I would appreciate written feedback within the standard response timeframe.

Policy Number: HPEP057562 Full Name: Thandiwe Yvonne Shweni ID Number: *** Contact Number: *** Email: ***