HOLLARD AND FINRITE COMPLAINT

I bought a cellphone for my son at Ackermans and the store had informed me that I cannot take out an insurance with their store due to the fact that I am not a store holder.

I therefore called Finrite to get insurance from them and they assisted me with taking out insurance on the cellphone, in September the cellphone was ****** and I tried to claim from them once the cellphone was ****** and they advised that I needed to call Hollard to submit a claim I questioned reasons as to why the my matter was with Hollard and was not given an answer I then called Hollard and I submitted the claim about 2 weeks ago and an sms was received from Hollard that my claim was submitted and that I would get feedback within 48 hours and this did not happen.

Today I tried to call both Finrite and Hollard unsuccessfully today and I was taken from pillar to post with no assistance as to what is the status of my claim.

I last lodged a complaint with Finrite and was assisted by Thamsanqa Khubeka who did not inform me why my insurance which I took through Finrite is now handled by Hollard.

Can I please get feedback to my claim as a claim was submitted, since both these companies are in partnership, can you kindly speak amongst yourselves and let me know which department is handling my claim, who must I speak to in that department and what is the status of this claim? and when can my son get his new phone , both companies are simply ignoring me