Hollard and Edgar's Non payment of claim

I have sent my first claim on 1 September 2020 and followed by second claim on 17 September 2020 even today I haven't received payment. I called them 23 Sep 2020 and was promised that it will be sorted till to date nothing. You call their line you hold for 40min and while sharing your frustrations the consultant hang on you. What happed to 48hours service? So disappointed with their service and will not recommend them.