Hollard and Edgars Funeral ***** ******** over unpaid policy paid for 15 years.

My mom has been on this insurance for 15 years now paying well no troubles. Yet on the 23 November 2020 her husband passed away and he was also included on this policy. My mom went at Edgars in Vaal Mall helped by a cashier Ma'mohau and she handed all required documents yes till on this day forth she never received a reference no or a notification. So shes been paying all those years for nothing. Questioning the loyalty of Edgars and Hollard what happened to customer values the greiving widow hoping to bury her husband with that money and it never came. Id advice every no to join the funeral cover instead of recieving weve wasted money calling the office that doesnt pick up the calls and that another unnecessary expense. My mom regrets joining this edgars and hollard funeral insurance tears which she should be crying grieving her husbands death , yet shes grieving over an unpaid policy shes been paying for 15 years. Am so disappointed hope she learned and will close the policy and this will influence and help other people in South Africa about Hollard and Edgars ***** ****