Hollard and Ackermans are robbing their clients.

I am very disappointed about the service I am getting from Hollard and Ackermans. I took a funeral cover with Hollard through Ackermans. They are debiting their installments monthly on my account. My Husband past away on the 12th June 2015. I went to Ackermans to notify them. I was given the forms for the Doctor to fill as He certified my Husband dead. I took those forms to Baragwanath hospital where He passed away. The forms were only returned to me on the 03 August from the hospital. When I took the cover I was never even informed that when I fill those forms I will be required to pay R450.00 upfront at the hospital. Should I have known I would not have taken this cover with them. I took back those forms to Ackermans on the 03rd August where they were faxed to the relevant department(Hollard). The shop then called Hollard as I was there. The consultant from Hollard was very rude. To my surprise. That so called consultant from Hollard said the pay out will take 48hrs from the 03rd of August. Today its the 9th day already. I have not even received any payout nor a courtesy call from Hollard or Ackermans as was promised.