Hollard an IUA are disgrace

I wish to give them 0 stars, the way Hollard and IUA abuse me, is beyond me. In March 17 2025 my son and daughter were admitted in hospital, Hollard told their baby IUA to reject the claims, at last after 4 months, they sent their investigators to the hospital, well they requested all proofs of admissions for the year 2025, for both kids, they got it. My son after the March admitted, he was injured on his back in April, and after they paid for two claims I asked as why the April claim was not paid, not considered. I was told that must send some documents, I did. But yesterday I got an sms telling me that the claim sent for audit. My question is, which audit because they already have the evidence from hospital claiming that the patient was admitted. The way they abuse me, I can't tolerate anymore. My number is ***. I've been sending countless emails. But they are ignoring me. Even my March claim was not paid. IUA told me that Hollard advised them to reject the claims.