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Monica M
1 reviews | Active since Jul 2019
15 Aug 2024, 19:14
Hollard always finds a way not to pay
My cousin made a funeral claim upon the death of her brother and the claim was declined due to the deceased being over the age of 21 meanwhile they failed to inform the client that the insured person was over age.. He contact details did not change at all.. She had to go make a loan to cover the expenses of the funeral.
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Hollard Life's replyOfficial
16 Aug 2024, 12:16Hello Monica M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our records indicate that you have logged a complaint with the Long-term ombudsman office regarding this matter.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in our endeavours to resolve the matter.
Any communication between Hollard and you must be sent through the Ombudsman's office.
Kind Regards;
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our records indicate that you have logged a complaint with the Long-term ombudsman office regarding this matter.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in our endeavours to resolve the matter.
Any communication between Hollard and you must be sent through the Ombudsman's office.
Kind Regards;
Social Resolutions Team
Hollard Life's reply16 Aug 2024, 12:16
Official
Hello Monica M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our records indicate that you have logged a complaint with the Long-term ombudsman office regarding this matter.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in our endeavours to resolve the matter.
Any communication between Hollard and you must be sent through the Ombudsman's office.
Kind Regards;
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our records indicate that you have logged a complaint with the Long-term ombudsman office regarding this matter.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in our endeavours to resolve the matter.
Any communication between Hollard and you must be sent through the Ombudsman's office.
Kind Regards;
Social Resolutions Team