Hollard Altrisk - worst experience ever.

On the 18th Oct my father-in-law passed away. I called the call center to initiate the claim on behalf of my mother-in-law. I was transferred 6 times before getting to the correct person. I was then requested by the agent to reply to complete a claim form that she would send. After receiving all the required documentation, as was requested I sent everything to the email address provided, with the reference no that was allocated to me.

I sent through the completed claim form with all the required documentation on the 23rd Oct. On the 27th Oct, I sent a follow up email to enquire about the progress, no reply was received. The debit order was also tendered to my father-in-law's account, which was not honored, after I also provided the new banking details of my mother-in-law. On the 3rd Nov I resent everything as a reply but still no reply. I tried calling the number that was provided and gave up after 30 mins of hearing all agents are busy.

The other funeral policy that my father-in-law had, with another insurer, was paid within 24 hours of me sending the documentation through. This is how funeral policies should work IMO, not like Hollard where you can't get hold of anyone to check progress, or do not get any feedback from them.