Hollard Admits Their Mistake, Then Makes You Pay for It

Hollard has been extremely disappointing. They made an error on a policy and even acknowledged that the fault was entirely on their side. However, despite this, they have taken no accountability and instead tried to pass the cost of fixing their own mistake onto the customer by increasing the premium—effectively doubling it.

The service has been just as poor: slow responses, weak communication, and no accountability. It feels like customers are simply expected to accept their mistakes without question.

Overall, a very frustrating and unfair experience. I would not recommend Hollard to anyone—there are far better insurers out there.