TK
Tumelo K
1 reviews | Active since Jan 2013
03 Dec 2025, 11:17
Hollard ****
My funeral policy paid via Edcon but administered by Hollard insurance is ripping me off. There's no communication from them or even when I search as to where to submit claims, emails bounces off. Yet I'm unable to cancel it as Edgars indicates I should contact Hollard directly. My call always cuts when put through to their service. It's clear ****ming for taking my money but not attending to my needs. How does one submit claim without reliable emails or website?
Helpful (0)
Replies (3)0
Replies (3)TK
Tumelo K's updateReviewer Update
01 Dec 2025, 18:46Heard that before, give me deadline/turn around time to respond to me. Otherwise I'm escalating to ombudsman
TK
Tumelo K's update01 Dec 2025, 18:46
Reviewer Update
Heard that before, give me deadline/turn around time to respond to me. Otherwise I'm escalating to ombudsman
Hollard Life's replyOfficial
03 Dec 2025, 11:23Hello Tumelo.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply03 Dec 2025, 11:23
Official
Hello Tumelo.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
03 Dec 2025, 13:44Hello Tumelo.
We sincerely apologize for the inconvenience caused and for the service you experienced. Please be assured that this is not the standard of service we strive to deliver to our valued customers.
As discussed during our telephone conversation, kindly forward the claim documents to the email address provided to you. Once we receive the documents, we will confirm receipt and escalate them to the relevant department for further processing.
Thank you for your cooperation and understanding.
Kind regards.
Social Resolutions Team
We sincerely apologize for the inconvenience caused and for the service you experienced. Please be assured that this is not the standard of service we strive to deliver to our valued customers.
As discussed during our telephone conversation, kindly forward the claim documents to the email address provided to you. Once we receive the documents, we will confirm receipt and escalate them to the relevant department for further processing.
Thank you for your cooperation and understanding.
Kind regards.
Social Resolutions Team
Hollard Life's reply03 Dec 2025, 13:44
Official
Hello Tumelo.
We sincerely apologize for the inconvenience caused and for the service you experienced. Please be assured that this is not the standard of service we strive to deliver to our valued customers.
As discussed during our telephone conversation, kindly forward the claim documents to the email address provided to you. Once we receive the documents, we will confirm receipt and escalate them to the relevant department for further processing.
Thank you for your cooperation and understanding.
Kind regards.
Social Resolutions Team
We sincerely apologize for the inconvenience caused and for the service you experienced. Please be assured that this is not the standard of service we strive to deliver to our valued customers.
As discussed during our telephone conversation, kindly forward the claim documents to the email address provided to you. Once we receive the documents, we will confirm receipt and escalate them to the relevant department for further processing.
Thank you for your cooperation and understanding.
Kind regards.
Social Resolutions Team