HM
Happs M

1 reviews | Active since Oct 2020

30 Oct 2020, 07:36

Hollard a bunch of **********

How low can Hollard go? They have forced a debit on my account after countless times saying as a 3rd party to Direct Axis I have paid of my loan off since 2017 and I clearly no longer have needs for their services and have never dealt directly with Hollard anyways.

The Consultant insisted my Policy was active all this while and I must have just not noticed the debits and did not investigate further.

They kept SMSing about a debit order and to rate their service via Research Company Genex Insights which I explained that I was unhappy and did not approve. They continued to force a debit with my bank which I had to call and tell them to block but they still bypassed the system.

Hollard you are a bunch of **********, don't be desperate for business we are all in need of money.

I want my money refunded and sort out your issue with Direct Axis from 2017 - I do not have or desire a policy as stated I have one with Old mutual.

This is appalling!

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Replies (1)
Hollard Life
Hollard Life's reply30 Oct 2020, 14:32
Official
Hello  Happs MA  

We are sorry that  your experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints