AA
Adri A
1 reviews | Active since Feb 2022
15 Feb 2022, 08:44
Hollard
A school friend of mine died 3 weeks ago and his wife has not received the funeral policy money yet. He is still not burried and his family are stressed out. They give them different answers every week. Will never ever use them. Nor should you.
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Replies (2)
Hollard Life's replyOfficial
15 Feb 2022, 10:04Hello Adri
We are saddened to hear about the loss of your friend. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into the claim and what went wrong. We will be in contact with the claimant within three working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply15 Feb 2022, 10:04
Official
Hello Adri
We are saddened to hear about the loss of your friend. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into the claim and what went wrong. We will be in contact with the claimant within three working days.
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
22 Feb 2022, 07:55Hello Adri
We are sorry for the delay in responding to your matter. Our claims team have confirmed that feedback has been given to the claimant.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter. Our claims team have confirmed that feedback has been given to the claimant.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply22 Feb 2022, 07:55
Official
Hello Adri
We are sorry for the delay in responding to your matter. Our claims team have confirmed that feedback has been given to the claimant.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter. Our claims team have confirmed that feedback has been given to the claimant.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team