Hollard

I joined Hollard 2015. And iv been paying them very well as I was hoping they will come through for me in time of need. Well to my surprise they didn't meet my expectations. My mother passed away on the 10th of October 2019. I then submitted the papers on the 14th to the Diepsloot BRANCH. I was told the claim will be paid out within 48 hours and I was relieved. On the following day the 15th I called customer service *** and I was told to wait the claim was still waiting for authorisation and I waited. On the 16th I went to the BRANCH again and I was told the same story...TO WAIT. The following day I went to the BRANCH again when I got there I was told the lady who is helping me with my claim will come in late...I should come back later. I was furious because I believe they didn't care about my feelings at that moment. How can I come back later for such matter. I asked the lady to phone someone who may help,she called Nthabiseng and that lady said the money will be in before 12pm. They assured me and I went back to my house. No body phoned me to tell me what was holding my claim. After 12 I went back to the BRANCH. The lady who laid my claim was there. She made few calls and she wasn't making any success. I then made calls myself. After she saw I was phoning she chased me out. She said I must go get help somewhere else she can no longer help me. I was shocked because I wasn't expecting this from the company I have been paying for years. I went out and continued making calls. The money came in at 15:00 while I was on my way to kzn already. I then called them again and asked about the car benefit because I was told once they release the money they will also release the car. Only to find that they were saying the different story now.

They said the car will be released tomorrow, I told them I will not be there to fetch the car they said it was ok. I can send the driver as long as I send the driver's details of which I did. The following day the 17th the driver went to Avis as directed, when he got there he was told I needed to pay the deposit of R1500. They called me and told me they couldn't release the car because I didn't pay the deposit. I called Hollard they said the deposit is not required, but I must sign for the car. I told them I was in kzn already the consultant said the car will not be released. Until today I'm still waiting