Hollard

On 4 July 2024 I send an email to Hollard to advise that my father passed away. Included in the email was the death certificate, Policy document *** and copy of my ID and account information. On 5 July 2024 I received an email with a claim’s requirement for the following: Claim form from claimant Claim form by medical attendant Certified copy of claimant's ID Proof of Identity Funeral Form (BI 1663) Certified copy of deceased's id Banking details

All the above was send to them except for the Claim form by medical attendant as I explained to them that the undertaker took it. The same with the claim form, Hollard did not send the claim form to complete, and that is now up to date - this was on the 9 July 2024.

I started to follow-up with Hollard to find out when the policy will be paid out on 26 July, 29 July and 31 July 2024.

On 5 August 2024 I received an email from them that the debit order was returned unpaid. Below the message in the letter: RE: Hollard Life policy no. *** If you want to maintain cover under this policy, please contact us urgently on ***to arrange for payment of the outstanding amount and give us new debit order instructions. If you have any questions, please don't hesitate to contact us or you financial advisor. Yours 'for life' The Administrative Services Team

I contacted them and explained that my father passed away and wanted to know in whose name is the policy. I said my father, but they want to speak to him to do security checks. Clearly, he did not hear what I said. Then he transferred me to the claims department where I held on for more than 5 minutes and was then cut-off. I phoned again, explained everything again to the new agent, transferred me to another guy, explained again and was transferred to the claims department for holding on for 4 minutes and cut-off.

The next day, 6 August 2024, I rep**** on the returned debit order email and attached all my correspondence to them. Up to date I have not received a response from them.

Is this how you, Hollard Life, treat people that had a loss and suffering? The policy holder paid you constantly every month, but yet you can't even respond do any email only to send a Claim Requirements form.

Hope this reaches Willie Lategan, CEO of Hollard Life, to see how *********** his employees are. The fact that they don't listen what you say and have the nerve to ask to speak to the policy holder.

I need to know when the policy will be paid out as this has been going on for a month.