SD
Sifiso D
1 reviews | Active since Nov 2014
31 May 2021, 16:39
Hollar Funeral policy through Ackermans
We've had the most horrible experience from Hollard and Ackermans with regards to their funeral policy. My Uncle paid the funeral cover for sometime now and never missed any payments, he passed on the 20th of May and when we put in a claim of which the money was supposed to help bury him, no one cares and assisted us until now. we had to get into more debt and finance his funeral after he made plans to get the cover to help with the burial.
Required documents have been submitted more than once and when you call the Hollard call center no one answers.
This is wrong in everyway and I will make sure I exhaust all avenues to get recourse for this inhuman treatment from Ackermans and Hollard.
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
01 Jun 2021, 10:06Hello Sifiso
We are saddened to hear about the loss of your Uncle. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We have escalated your matter to our administrator claims team and they will be in contact with you.
Kind regards, Natasha Vos
We are saddened to hear about the loss of your Uncle. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We have escalated your matter to our administrator claims team and they will be in contact with you.
Kind regards, Natasha Vos
Hollard Life's reply01 Jun 2021, 10:06
Official
Hello Sifiso
We are saddened to hear about the loss of your Uncle. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We have escalated your matter to our administrator claims team and they will be in contact with you.
Kind regards, Natasha Vos
We are saddened to hear about the loss of your Uncle. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We have escalated your matter to our administrator claims team and they will be in contact with you.
Kind regards, Natasha Vos
SD
Sifiso D's updateReviewer Update
10 Jun 2021, 16:42Hi Natasha Vos
Today is the 10th day after I posted this complain and our claim is still being assessed. Let alone the fact that we never got any help from Hollard prior to the funera and ended up having to take loans to finance my Uncles funeral. Now the claim gets assessed for over 5 days without any feedback, why is it an issue when you have to pay claims, my Uncle was up to date with his premiums/payments.
Really what will it take to get this resolved or we don't understand your turnaround time for paying funeral claims ?
Today is the 10th day after I posted this complain and our claim is still being assessed. Let alone the fact that we never got any help from Hollard prior to the funera and ended up having to take loans to finance my Uncles funeral. Now the claim gets assessed for over 5 days without any feedback, why is it an issue when you have to pay claims, my Uncle was up to date with his premiums/payments.
Really what will it take to get this resolved or we don't understand your turnaround time for paying funeral claims ?
SD
Sifiso D's update10 Jun 2021, 16:42
Reviewer Update
Hi Natasha Vos
Today is the 10th day after I posted this complain and our claim is still being assessed. Let alone the fact that we never got any help from Hollard prior to the funera and ended up having to take loans to finance my Uncles funeral. Now the claim gets assessed for over 5 days without any feedback, why is it an issue when you have to pay claims, my Uncle was up to date with his premiums/payments.
Really what will it take to get this resolved or we don't understand your turnaround time for paying funeral claims ?
Today is the 10th day after I posted this complain and our claim is still being assessed. Let alone the fact that we never got any help from Hollard prior to the funera and ended up having to take loans to finance my Uncles funeral. Now the claim gets assessed for over 5 days without any feedback, why is it an issue when you have to pay claims, my Uncle was up to date with his premiums/payments.
Really what will it take to get this resolved or we don't understand your turnaround time for paying funeral claims ?
Hollard Life's replyOfficial
11 Jun 2021, 08:35Hello Sifiso
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
I have escalated your matter to our administrator and our administrator will be in contact with you.
Kind Regards,Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
I have escalated your matter to our administrator and our administrator will be in contact with you.
Kind Regards,Natasha Vos
Hollard Life's reply11 Jun 2021, 08:35
Official
Hello Sifiso
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
I have escalated your matter to our administrator and our administrator will be in contact with you.
Kind Regards,Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
I have escalated your matter to our administrator and our administrator will be in contact with you.
Kind Regards,Natasha Vos
Hollard Life's replyOfficial
14 Jun 2021, 08:39Hello Sifiso
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and your claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and your claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Hollard Life's reply14 Jun 2021, 08:39
Official
Hello Sifiso
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and your claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and your claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos