SH
Salmaan H

1 reviews | Active since Nov 2022

14 Feb 2023, 16:22

Holland Insurance Refund

PATHETIC UNPROFESSIONAL NON-EXISTANT SERVICE A consultant visited my wife's School marketing Insurance. My wife recently noticed that premiums for Funeral Cover (R119,50 monthly) was being deducted directly from her salary (stop order). To make matters WORSE....my wife (Mrs.D.E.Hahn) did NOT sign up or apply for any cover. Now she is STRUGGLUNG to get refunded. Emails were addressed to: *** To absolutely NO AVAIL. Telephone calls were made to : *** Spoke to the following persons who answered the phone: 1. Thobeka , 2. Jo , 3. Timayeni , 4. G****tso without any explanation or clear information as to who they transferring the call to... This Company lacks professionalism and service. We are DISGUSTED to say the least !!!!

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Replies (1)
Hollard Life
Hollard Life's reply15 Feb 2023, 08:54
Official
Hello Salmaan
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team