Holland insurance is ****

I would give them a zero if possible .I have been with Holland for more than 8years I did insure a tablet I got from Game . The tablet was insured for R4000 and when they replaced my Device they insured it at R3500. When my device was broken they said I must now pay an excess for R350 and that was early this year. After that they didn't say anything to me but then they cancelled my insurance. When I called them they told me they have cancelled my subscription cause I claimed late. After they have made me pay access. The second thing they said they accept my claim and they came to fetch my device . And they said I must go to game and get a device then call them . When I was at game it's always saying my insurance is cancelled hence they calling them. I went multiple times and that was the case. So they said finrrite will replace my device cause they couldn't fix it . I have been waiting since March this year. When I called later on they said finrrite is no longer with them they have another insurance so that insurance said I must wait for them to open my insurance subscription again . Then I waited . Then I called again a lady said there is no record about my call I told her I spoke to a guy and he said I must wait for the insurance to be reinstated. Then she said she can see my call log and they have been waiting for a response from their manager that was a month ago. Even now I am still waiting for their response even now since the claim was made in January.I am so frustrated because I am always calling them telling me I must wait telling different stories . The device is with them so is my access fee. Hillard is so *********** I dont know if because of who I am that's why they behaving this way . Does anyone know where I can go to their offices because I am really tired of this . Someone is not doing their jobs