Holland incapable of assisting its customers and a *******

Since march I have been trying to get assistance from Holland, have sent multiple emails asking to update my policy to remove 2 members, I have had 2 emails sent back to me requesting details I have sent but no assistance. I finally got to call them today and request the removal of 2 members as I can't afford them, which I stated since march am then told they can't remove them this month they will be removed in June and I must still pay the full amount, then later am told they can remove one in June and 1in July they can not remove both. So basically I've been paying for services I asked to terminate for 2 members since march and I'll be paying for them till July. How fair is that.your customer service is appalling least to say you guys rip people off. Had I been assisted in march this would not be happen and you have the guts to tell me If I don't pay my policy will be in danger. Sies I have to suffer because of your incompetency. I thought you guys changed clearly not