Holland funeral policy a nightmare

I received that my premium is increasing on July for my two policies I have with the company, I was cool with that because they increase every year but I just received an sms that they are increasing both my policy again in August, how is that possible? I tried to call their lines are down in my area here in soweto they closed their walk in braniches it's been two years now...For anyone who wants to join this company please don't , I have been with them for 10 years and I regret it,its easy for them to take your money and double charge you,and guess what? You will never find answers to why they do so because all their lines are down,imagine if you had to claim