Holland Funeral policy

I have a Holland Funeral policy through Pep Stores - I pay this every month and sometimes pay twice on the month - and I get notices that I am in arrears and the policy is lapsed - and I have to start again. I am not sure if all the payments made at Pep Stores are going through. You have no ways of contacting them via email - they refuse to provide a EFT account so that it can be done with online banking. I need some help here