Hollad funeral policy claim they lying and misleading people

Sadly, on the 06 June 2021 my father, passed away due to natural causes. Changes was done as beneficiary on my fathers policy. Hollard accept the changes without any clauses attached to the changes, now suddenly when claims are done they have problems of paying the beneficiary as promised and informed ". When you call the Hollard call centre always informed you that you are being recorded, and this recording will always be available on request I suggest we get all the recordings from the 07 June 2011 to prove that Hollard was the company giving false hope that the beneficiary as informed and promised by Hollard will be paid the funeral benefit of my Father, which it is still under assessment and further assessment and until date no payment.

On the 07 June 2021 we phoned to informed them about my fathers passing. Hollard informed us on the 07 June 2021, 08 June 2021 and days until date that who the beneficiary of the funeral policy, and they will email the claim form which they did together with all necessary documentation to submit the claim which they have done on my email address. On the 08 June 2021 the claim was submitted with all relevant information and Hollard accepted processed the claim without any problems the email was send to *** with reference number given they never informed us that there are any problems with the adding of the beneficiary or the claim, they accepted my claim and still persistent that I am the beneficiary. As I was seen as the beneficiary, I took it upon myself and arrange my father’s funeral to be buried on the 12 June 2021.

THEY NEVER REJECTED THE CLAIM INSTEAD ACCEPT IT PROCESS THE CLAIM EFFECTIVE FROM THE 10 JUNE 2021 WHEN I PHONED THEM TO FIND OUT THE PROGRESS ON THE CLAIM THAT IS ONLY WHEN THE CLAIM WAS SUBMITTED FOR URGENT PROCESS AND PAYMENT STILL PROMISE AND INFORMED THAT THE BENEFICIARY IS STILL AS EVERYDAY DISCUSSION WITH HOLLARD The funeral arrangement continue and on Friday, 11 June 2021, when monies needed to be paid towards the funeral and per there are proof of payment available as they did not pay on time and the funeral cost needed to be done cash. Even the Funeral Parlour helped me to phone the call centre at Hollard to find out what the problem was and why the monies is not paid as yet, they also informed them that the claim is still assessed but I will get a phone call from claims department which I never received a phone call till date.. I think that is not my mistake and fair towards me as Hollard was the one the was given me hope of receiving the monies towards the funeral that is why we went ahead to bury him but Hollard still assessing the claim although i phone them every day nobody can give me a direct answer and i cant even talk to somebody in the claims department as they do not accept calls. The call centre keep on informing that the claim is being assessed and is for further assessment and they don't know how long it will take. IT WAS NOT MY MISTAKE AND PROBLEM THAT THEY MADE A PROMISE TO ME ACCEPT ME AS BENEFICIARY NOW THEY HAVE A LOT TO SAY WHEN PAYMENT NEED TO BE DONE. ALL THE PROOF OF PAYMENT THAT I HAVE DONE TOWARDS THE FUNERAL I HAVE IN MY POSSESSION AND ALL RELEVANT DOCUMENTS I SIGNED HOLLARD JUST NEED TO PAY ME THE MONIES TO SETTLE MY DEBT AS HOLLARD WAS THE ONE THAT WAS MISLEADING ME. NOW I HAVE TO PUT MYSELF INTO MORE DEBT BY APPLYING FOR LOANS TO REPAY THE MONIES PAID TOWARDS THE BURIAL AND WHO WILL BE RESPONSIBLE FOR THE INTEREST. Hollard must just pay me out for the funeral policy as they are the one that informed AND promised me that I am the beneficiary and will be receiving the monies and I need to submit the claim (all prove attached). Hollard are the company that make me bury my father using monies that I did not had as they the ones that promised me the payment will be towards me as well as informed me regarding me being the beneficiary. Until date I did not receive any monies and the claims department are not available every day, I phoned they inform me claims department will phone me till date nobody at Hollard or their claims department phoned me and can actually tell me the truth what is going on regarding the claim. HOLLARD NEED TO PAY AS PROMISED AND INFORMED I WAS NOT THE ONE MISLEADING THEM THEY ARE THE ONES ACCEPTING EVERYTHING I SUBMITTED AND THERE WAS NEVER PROBLEMS. I ALSO HAVE A FEW HOLLARD POLICIES I WILL CANCEL THEM AND EVERYBODY THAT HAVE HOLLARD POLICIES NEED TO CANCEL THEM AS THEY ARE MISLEADING LYING AND DONT KEEP TO THEIR PROMISES