sH
sandra H

1 reviews | Active since Feb 2017

20 Feb 2017, 16:44

hold on ...have your id number for prompt service

<p>I needed to have some details, so found a JHB number on the web,(although I live in Cape Town).</p> <p>The call was answered and I was put through to a consultant, who asked the the security questions and told me to hold on and she would get back to me/or put me throught to someone.</p> <p>I called at 3 40 pm and after holding for 10 full minutes, tried a Cape Town number that I then found.</p> <p>They told me they dont handle that aspect....and by 4.45PM and a massive telephone bill, and 8 consultants later, I found someone capable , who assisted ...after asking me once again, the security questions.</p> <p>they maintain they are the largest company in South Africa......the best NO NO NO </p>

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Replies (1)
Hollard Life
Hollard Life's reply27 Feb 2017, 14:04
Official

Hello hotz

I would like to thank you for contacting us regarding your experience.

I am sorry that you couldn't get someone capable to assist you with your query.

We will be investigating in order to improve the service to our customer.

Kind Regards

Lynne Lawrence

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