Highly disappointed in Hollard

<p>I have had my funeral policy with Hollard since 2010 and not once I skipped payments. I recently changed my account details and phoned and gave them my new banking details. Just to find then they debiting my account than there is no debit that went off. I phoned last year novemeber informing them that its been a while since they debited my account is my both my policies still active they said its only 1 the other lapsed I was so dissapointed beacause that policy is for my parents. I requested them to activate the policy the insured me that the policy with debit double I advised that its okay does matter just as long as my policy is active. Just to find that they never debited my account. I contacted them recently informing them that they never debited my account. All the lady could say is sorry we unable to activate as its more than 4 months that I told her you know I have been having this policy for more than 7 years. She simply refused to listen I tried to tell her that on my bank statements there is no where is shows that they tried to debit and there has been funds in this account everymonth how could they not debit. And why was I not informed. Please hollard if I can ask you that you activate my policy I have been a loyal client with you for 7 years and this is how you say thank you. Am so dissapointing in you.</p>