HELP ME PLEASE

Please note i was recently retrenched from my job for 10 years i have been working. I have an account with Edgards which should have been settled and i by now should have been paid out my retrenchment benefit from Hollard Edcon. I submitted my docs more than 10days ago and every time i call the call center i am only able to speak to a robot and not a human being, in these struggling times i am in distress and need the financial payout immediately. my place of residence i need to pay rent as they dont accept smiles and empty promises.