HELLard

Hollard is making my mothers life miserable. I wouldn’t advise anyone to go with them. My mother took up a hospital plan through Jet which is with Hollard for years now. When the time came for my mum to be hospitalized and claim, they have been making the whole process difficult. My mother went and logged a claim with them, which they completely ignored and did not acknowledge. She went to go find out feedback and was told to bring a letter, she went to her Dr, to go ask for that letter, she was then told, no, they want a letter from the hospital, she went back and asked for that letter from the hospital. Then there was silence again, she went back for feedback and was told, they want a letter which stipulates her condition. I don’t understand, why she isn’t told all at once what is needed, instead of going back and forth, wanting different things everytime. To me it seems like they just don’t want to pay up. Why are these people making my mother go up and down when she is someone with a medical condition. They don’t even bother giving her an update. She has to go to the stores and find out what is happening