Heart broken again by Hollard

My name is Phangisile Mo***eng.

I am very disappinted and dissatistied with hollard insurance. I have been loyal with Hollard since my daughters 1st job 8 years ago. I recently burried my husband under very difficlut circumsatances because Hollard only paid the burial money 4days after i layed my life partner to rest. This was unfair and a great inconvinience in so many levels and i had to make extra means to ensure i gave my husband a dignified burial " even though i had been paying premiums religiously for 8 years". I had to stress about money, mourn my husband death and organise a burial under strict COVID-19 restrictions.

Now i am being punished for being loyal, i am bieng punished for not switching to other insurance companies, this breaks my heart and wish i could just forget everything a move to a company that will treat me with courtessy. Monday afternoon i recieved a call from one of hollards sales agents and her line manager, the lady painted a clear picture that i am being ********** monthly. She created a qoute for me that is 75% less than what i am currently paying, please note that this new offer pays out R15000.00 more than my current policy and it has a memorial benefit of R10000.00, all this for less than R100.00 a month. Now i ask why am i paying almost tripple for a cover that has way less favourable benefits.

The line manger, Mr. Zulu suggested that i upgrade to the new cover but told me that i will fortfeit my husbands memorial benefit, where does my husbands memorial benefit fit in, have i not paid all his premiums till his last day on earth, do i still owe Hollard another year of premium before i can recieve the memorial bebefit thats due to me a year after his passing. This is by far another painful experience im yet to pass with Hollard.

Again this is another reason why my heart breaks and why am i being prejudiced to this extent. I am unemplyed and now a widow and Hollard continue to put me on a disadvantage.

Mr. Zulu assured me that he will contact me ASAP as he needs to consult with the relevent department about all i have raised but he never did, i doubt he ever will.

In so saying i need a response as to why me? Is Hollard not supposed to hear my cry?

With a very sore heart.

Mrs. Mo***eng ***