ZN
Zukisa N

1 reviews | Active since Nov 2019

05 Jul 2021, 13:28

Head office

I am client for Hollard insurance and I sent them an email last week about my query and the auto email came through and I have to wait for 72hrs for them to back to me.

I went to Hollard Branch in Cape Town to add my family members and they told how much my installment is going to increase and they told me.

My surprise that they never stick with agreement.Before the consultant sold me a funeral cover with wrong installment and the management had to listen to the recording and they told me that they can afford to pay me five hundred rand for their mistake which I took it.

I think this time if they do their investigation and they found that they are at a wrong.I need a better compensation because they cannot keep on doing same error.

I will appreciate your response in this matter

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Replies (2)
Hollard Life
Hollard Life's reply05 Jul 2021, 15:45
Official
Hello Zukisa

Thank you for taking my call and providing me with additional information. We are looking into your complaint and will contact you within three working days. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply08 Jul 2021, 15:10
Official
Hello Zukisa

We are sorry for the delay in responding to your matter and assure you that we are looking into your matter and will provide feedback as soon as possible. 

Kind Regards
Natasha Vos