Handed over

<p>I submitted a retrenchment claim to Hollard on 04/04/2016 via Jet. Hollard received documentation and I received confirmation that the claim has been approved and will be paid out to Edgars. On Monday, 16/05/2016 I got a call from Edgars stating that the account is in arrears and that immediate payment should be made. I called Hollard who assured me that the claim will be completed within 48hrs and payment be made to Edgars for the full outstanding amount, I also requested some proof of payment but Hollard told me that they do not have such a document. This morning, Monday 21/05/2016 I got another call from Edgars saying that I am being handed over for failure to pay.</p> <p>When will Hollard complete the claim as it has been over a week?</p>