PD
Philicia D

1 reviews | Active since Aug 2020

25 Oct 2022, 08:54

Guy from Hollard who ******* me in to joining Hollard Funeral Policy without my knowledge.

On Friday 21 October 2022, I went to Southgate Picknpay to buy a few stuff, then a guy approached me and he said he's representing hollard and would like to explain to me some promotion going on at Picknpay and boxer in partnership with hollard, he said if he registers me when buying groceries from picknpay and boxer il be able to save as there are promotional savings when joining and that after 5years I can be a lucky winner of R10000, he never not even once mentioned that when signing up I'm joining a funeral policy from Holland, he asked which card I shop with and I said tyme Bank when shopping, and then he said we should activate the card at the till so I can start saving and I asked won't there be any money deducted from my account as you saying I'm activating for savings and I'm unemployed I don't want any surprises and he said no everything is for free, when we went to the till I got a till slip which wrote 113.45 and I asked what is the amount for and he said no it's nothing and it's just the start of my savings, then he wrote his cellphone number and name on the till slip and said if there is any problem I should contact him, he wrote his name as Lelethu which is probably also not his name and his number, but then when I got home I noticed the 113,45 was deducted from my account and tried to contact him to ask why was my money deducted because he said it's for free and it's for just saving when buying groceries from picknpay or Boxer, when I contacted the number it went through to some guy in kzn and he doesn't know the person and it's a wrong number , I got so frustrated, angry and sad that how could this person do this, and I immediately rushed to picknpay when I got there I asked why did he do what he did because he said there won't be any money deducted and he said he told me that money has to be deducted and its a once off, but I told him he has never said anything about money being deducted because I asked him several times and he kept on assuring that it's for free and never mentioned any funeral policy, he's manager got there and apologized and refunded my money, but now I'm shocked to see an sms saying I've joined a funeral policy from Hollard and on every month on the 31st money will be deducted from account, why is he doing this to customers, I want hollard to remove me from this funeral plan because I know nothing about it and I was **** to because he said when using my card il be saving and nothing not even once was a funeral plan mentioned to me and that every month money will be deducted from my account, which means he does this to every customers, why can't he be honest so a customer can agree or not then by just lying to receive commission.

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Replies (1)
Hollard Life
Hollard Life's reply25 Oct 2022, 09:04
Official
Hello Philicia,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Escalated Complaints Team