Grieving, angry client.

On 11 May 2024 a day before my birthday my cousin who was 6 months older than me was shot and killed outside our family home in Durban. In 2017 I had signed for a funeral cover policy with Hollard. In 2020 at the beginning of the pandemic I had decided to cancel some of the policies due to financial distress. When I received the news of my cousin death I was not sure if the policy I had signed up for him was still active. I contacted Hollard and I was happy to find out that the policy was still active and I was also owned a cash back that was supposed to be paid out to me in 2022. On Thursday, 16 May 2024 I physically submitted my claim at Hollard Parktown head office. To cut a long story short, 20 days after my cousin was killed, 15 days after I submitted the claim and 13 days after my cousin was buried I have not receive a pay out on the policy.