Grieving and disappointed in hollard

I am so disappointed in the Hollard funeral claims department, the window that is stipulated to pay out claims is 24-48 hours, I sent all the required documents on Wednesday til this day the claim is sitting on authorised but funds are not released into my account, I have service providers on my neck waiting for payment because of the promised time frame that was given by you that you now cannot meet. Its bad enough to to through a loss of a loved one, you’d hope funeral claims are handled efficiently without any delays, being in a pandemic is not a valid excuse, my sisters claim with fnb was paid out within the promised timeline, so its definitely not expecting too much for such a big company to be able to do the same. For your service consultant Teboho Makhura to tell me Im lucky that the claim is authorised and that claims can take up to two weeks to get paid out is absolutely unacceptable, how can this be luck when the money is still not in my account? I only want Hollard to deliver within the give timelines instead of giving my the run around!