Good day, I would like to share my bad experience with the Hollard funeral policy department, I was charge double amount for my premium and was told I need to wait for 14 Woking to get my refund which is not fair cause they are ones that miscommunication

Good day, I would like to share my bad experience with the Hollard funeral policy department, I was charge double amount for my premium and was told I need to wait for 14 Woking to get my refund which is not fair cause they are ones that miscommunication with me,. Their consultants are not well trained in terms of explaining to clients in details when one is asking for help.