TM
Tubatse M

1 reviews | Active since Jun 2015

29 Jun 2015, 09:13

(GM040425

Irene Keke ,On Tuesday 23rd June , morning , informed me that it will take 3-4 working days for my device to be replaced and that was the information i heard since 27 May. No one came to deliver and really I am wondering because Hollard is an insurance provider which I even have my funeral policies and others.<br> I have been with them for years now and I am thinking of cancelling my funeral policy to avoid disappointments.<br> Hollard cell phone insurance does not care about customers, You don`t comply to the policies and procedures . I think your aim is to bring the Hollard Insurance Company into disrepute<br> <br> An option is to allow me authority to personally go to Game store , take the phone I want and replace mine. I am very close to Game store

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Replies (1)
Hollard Life
Hollard Life's reply29 Jun 2015, 14:34
Official
Hello Tubatse03,

We are sorry that your claim experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.

Kind Regards
Lynne Lawrence
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