1 reviews | Active since Jun 2012
Ghost and Ghastly service By hollard
Ghost and Ghastly service<br> <br> I would like to cancel my three policies with Hollard due to the fact that I have been with Hollard for the last 5 years and the only time they communicate with me is when they telling me they are going to debit my account. I have received no mails, or any other form of communication and when I try to call in to update or find out any kind of information regarding my funeral cover , their lines are always engaged and or not working.<br> <br> I have tried all sorts of your numbers from *** to 086111*** but to no avail, submitted their stupid online call back form like 9 times, I have been trying to get hold of them for the last two months but their lines are always engaged and I wanted to add more people to my funeral cover, what would happen if I had a claim to submit? And emergency , that would mean I'd have to take my own time, spend my petrol money and go to Parktown to place a claim?<br> <br> This is ridiculous service and is utterly unacceptable, we are paying way too much money to secure for our families and the least they can do is acknowledge their clients.<br> <br> I will now move to clientele as they at least take the time to acknowledge their clients
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the not getting the assistance your required.
Please note that we have escalated your complaint to the customer care team for urgent investigation into why the online call back option is not working.
We have requested that an agent call you to assist with your claim.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the not getting the assistance your required.
Please note that we have escalated your complaint to the customer care team for urgent investigation into why the online call back option is not working.
We have requested that an agent call you to assist with your claim.
Kind Regards
Lynne Lawrence
***
