AH
Andile H
1 reviews | Active since Feb 2023
13 Feb 2023, 10:48
GAME/HOLLARD FUNERAL COVER IS A ****
I took a funeral policy with Hollard at Game Store in September 2022,was told I will pay a premium of R116 for up to 8 family members for the amount of R50 000 pay out should any family member pass away. This sounded too good to be true I know but the guy who sold this product assured me that it is not a **** and HOLLARD is a big company and would never **** people. 5 months later I found out that my family members were not included in the policy meaning it was all ****. I followed up on the matter and was later told that I would get a refund ,to date I have not received anything!! WARNING: GAME /HOLLARD IS A ****
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Hollard Life's replyOfficial
13 Feb 2023, 11:16Hello Andile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. I do see on the system that this case is pending ,will follow up with our middle office and provide feedback.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Feb 2023, 11:16
Official
Hello Andile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. I do see on the system that this case is pending ,will follow up with our middle office and provide feedback.
Kind Regards,
Escalated Complaints Team