Game Hollard Insurance

This has been the worst customer service experience I have had with an insurance claim. I was assisting my mother with tracking the order of her cellphone claim when we were advised that the phone had not been dispatched due to a R100 increase on the total price of the phone. The claim was initially made on the 10/06/2021, an access payment was on the 18/06/2021. No contact has been made to advise of any changes to prices or in the delay of the delivery. We called the Game Holland insurance line 3 times and each time we’d be placed on an endless hold when we requested to speak to a manager. The last advisor who assisted did not even say she was putting us on hold, she just placed Me on hold and left me there for close To 5 minutes when I eventually hung up.