TM
Tabisa M
1 reviews | Active since Oct 2018
01 Jul 2025, 15:19
Furious
Hi I have a problem with Hollard direct...my aunt had a funeral cover there and been paying for her since 2022...my mom tried to claim last month and was told my policy had lapsed in 2022 due to no payment ...according to my mom she paid and for almost three years my mom has been paying for a policy that was not active ...so they called my mom offering to pay R8k out of R30k..mind you they have been deducting from my bank the R230 but all of a sudden the policy is not active and why would they offer to pay the R8k
Helpful (0)
Replies (7)0
Replies (7)
Hollard Life's replyOfficial
01 Jul 2025, 17:09Hello Tabisa M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply01 Jul 2025, 17:09
Official
Hello Tabisa M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
TM
Tabisa M's updateReviewer Update
02 Jul 2025, 13:32Why would Hollard want my mom to rate them where as they haven't solved the matter not even a call from you guys ,but you saying "you are busy looking into the matter"🙄🙄🙄
TM
Tabisa M's update02 Jul 2025, 13:32
Reviewer Update
Why would Hollard want my mom to rate them where as they haven't solved the matter not even a call from you guys ,but you saying "you are busy looking into the matter"🙄🙄🙄
Hollard Life's replyOfficial
02 Jul 2025, 15:01Hello Tabisa M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
Hollard Life's reply02 Jul 2025, 15:01
Official
Hello Tabisa M
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
TM
Tabisa M's updateReviewer Update
07 Jul 2025, 11:06Still no resolution from you guys ...my mom had to make some debts in order for the funeral to take place on top of the grief...why are u taking this long to resolve this
TM
Tabisa M's update07 Jul 2025, 11:06
Reviewer Update
Still no resolution from you guys ...my mom had to make some debts in order for the funeral to take place on top of the grief...why are u taking this long to resolve this
Hollard Life's replyOfficial
07 Jul 2025, 12:42Hello Tabisa M
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment authorization. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment authorization. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply07 Jul 2025, 12:42
Official
Hello Tabisa M
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment authorization. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment authorization. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
TM
Tabisa M's updateReviewer Update
07 Jul 2025, 13:25Thank you to Hellopeter for the work you doing behind the scenes ...my mom got what is due to her🫶
TM
Tabisa M's update07 Jul 2025, 13:25
Reviewer Update
Thank you to Hellopeter for the work you doing behind the scenes ...my mom got what is due to her🫶
Hollard Life's replyOfficial
07 Jul 2025, 13:58Hello Tabisa M
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered
Kind regards,
Social Resolutions Team
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered
Kind regards,
Social Resolutions Team
Hollard Life's reply07 Jul 2025, 13:58
Official
Hello Tabisa M
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered
Kind regards,
Social Resolutions Team
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered
Kind regards,
Social Resolutions Team