MT
Monyane T
1 reviews | Active since Aug 2018
01 Jan 2024, 10:13
Funeral policy premium refund
Since I have been waiting for my refund on my funeral cover policy that I cancelled on the 11 /11/2023 . The November premium I got in 3 working days . The December premium i never got it till now when I call the agents at the call Center the other one told I will get my refund on within 3 working days when called last week and today I called again today they told me I will get my refund after 30days . Please clarify this . This is the reason why I cancelled the policy.
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Hollard Life's replyOfficial
02 Jan 2024, 09:22 Hello Tsebo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply02 Jan 2024, 09:22
Official
Hello Tsebo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team