1 reviews | Active since Mar 2011
Funeral policy increase every month
Inbox FW: Increase on policy increased twice ID *** M Margaret Valiatham to me 2 hours agoDetails Morning
Can you log this onto Hello Peter please.
From: Margaret Valiatham [mailto:***] Sent: 06 July 2021 12:47 PM To: '***' <***> Cc: '***' <***> Subject: Increase on policy increased twice ID ***
Dear Sir/ Madam
My premiums were increased in May 2021 as yearly. I then received an sms on 30 June 2021 where they stated another increase as at end of August 2021. I tried to contact the call centre, where I had to hold on for someone to assist but no response. My daughter then called and she was informed that due to so many claims they need to increase again my premiums. I have had no claims so far and feel that this is very unfair due high cost rise and being unemployed. I would appreciate it if more clarity on this second increase could be advised as I have had no claims on this policy thus far.
Yours faithfully Marguerita Valiatham ***
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We have provided Mrs Valiatham with alternative options in managing her policy which has been sent to the email address on record.
Kind Regards
Escalated Complaint
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We have provided Mrs Valiatham with alternative options in managing her policy which has been sent to the email address on record.
Kind Regards
Escalated Complaint
Please call my mom and explain cos your having alot of payouts is not our fault no where does it state increases in policy twice or thrice a year
Please call my mom and explain cos your having alot of payouts is not our fault no where does it state increases in policy twice or thrice a year
We acknowledge your dissatisfaction and have received the request from your mom to be contacted regarding her policy. Our customer services team will be in contact with your mom.
Kind Regards
Natasha Vos
We acknowledge your dissatisfaction and have received the request from your mom to be contacted regarding her policy. Our customer services team will be in contact with your mom.
Kind Regards
Natasha Vos