DM
Danzel M
1 reviews | Active since Dec 2012
06 Jun 2022, 08:12
Funeral policy claim
I submitted my funeral claim on the 1st of June 2022,the following I received an sms requesting more documents before my claim can be processed.i have submitted all the information required, till today my claim is still under review.The hollard funeral policy did not pay as promised..on the 5th of June I call to inquire..i was told that my claims is still under review..I guess i won't be able to bury my grandmother..
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
06 Jun 2022, 08:50Hello Danzel
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your grandmother's identity number and confirm where the policy was bought?
Kind regards,
Escalated Complaints Team
Hollard Life's reply06 Jun 2022, 08:50
Official
Hello Danzel
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your grandmother's identity number and confirm where the policy was bought?
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
09 Jun 2022, 10:23Hello Danzel
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been paid.
Contact us for any future concerns or compliments. We wish you and your family strength during this time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been paid.
Contact us for any future concerns or compliments. We wish you and your family strength during this time.
Kind Regards
Escalated Complaints Team
Hollard Life's reply09 Jun 2022, 10:23
Official
Hello Danzel
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been paid.
Contact us for any future concerns or compliments. We wish you and your family strength during this time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been paid.
Contact us for any future concerns or compliments. We wish you and your family strength during this time.
Kind Regards
Escalated Complaints Team