Funeral policy

I called Hollard 01/07/2020 to check why there was a debit order of R494.04 and to my surprise I was told that my policy has lapsed. 1.I was not aware that the the debit order was unsuccessful. 2.The policy has bee active for more than 10 year , is it possible that a person can pay for such a long time and decide after 10 years to allow everything to fall away , it does not make sense to me . 3.I feel that you as an insurer you failed me, you cancelled the policy without even informing me that I was behind, that is a blunder. Maybe it is how you conduct your business you just wait for things like this to happen and you make profit from people like me, I don’t accept what happened and is totally unfair. I called the call center spoke to the below 3 agents: and they felt that my query is not that important that is why they dropped the the call, and all 3 of them told me that nothing can be done the policy has lapsed. Bokamoso *** Smangele *** RAEESAH JOSEPH *** I then spoke to Tebogo Makhura *** and Maggie(supervisor) who promised that they will assist me. I called again today 09/07/2020 and i got the same treatment of dropping calls and the 4th person i spoke Rankie *** called the same supervisor(Maggie) and she has not done anything to assist me