Hellopeter
Share Your Experience
YN
Yonela N

1 reviews | Active since Mar 2024

24 Mar 2025, 10:48

Funeral policy

I was a beneficiary on my mom's funeral policy,we submitted the claim when she passed away.We waited with no response.We had to make other means to bury our mom.

I kept on calling them and I was told they will get back to me,it took them 3 weeks to get back to me.On the 21.03.2025 I received an email from IUA HOLLARD,stating that the claim was declined because my mom's last payment was in December and this is a big lie.

We have proof that my mom paid Jan and Feb,we have a bank statement which cannot lie.We sent this proof to them but they haven't responded.

I am only giving them 5 days to respond,if not they will deal with my lawyers and hollard will be held liable for legal fees.

I do not recommend them,as they do not care about people's fees.They are just in a business of making money.

0
Replies (7)
Hollard Life
Hollard Life's reply24 Mar 2025, 11:14
Official
Hello Yonela N

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

We are busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
YN
Yonela N's update31 Mar 2025, 12:29
Reviewer Update
Good day Hollard.

Kindly advice if this matter is still under investigation?
Hollard Life
Hollard Life's reply31 Mar 2025, 14:08
Official
Hello Yonela N

We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply07 Apr 2025, 13:24
Official
Hello Yonela N

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply07 Apr 2025, 13:40
Official
Hello Yonela N

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
YN
Yonela N's update07 Apr 2025, 14:20
Reviewer Update
Good day

Thank you for resolving this issue ,we have received the payment.

A special thanks to Maphuthi for going beyond the call of duty.

Regards
Hollard Life
Hollard Life's reply07 Apr 2025, 14:24
Official
Hello Yonela N

Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Mmaphuti, during your recent claim experience.

We’ve shared this awesome feedback with Mmaphuti.

Kind regards,
Social Resolutions Team