FUNERAL POLICY

My Father passed away on the 16 of October 2019. On the 19 of October all required documentation was send to Hollard. I phoned them on 2 days later to comfirm with them if they received all paper and a comfirmation reference number was given to my. 28 October i phoned them again asking if their is any feed back regarding payment. The policy was taken out by my Mom via Edgars. I explained to Hollard that money was borrowed for the funeral as they take longer than 48 hours to pay out. What i dont understand here. When someone takes out a funeral cover that is just what it is.. you take out the funds for a funeral. Been 2 weeks since my father passed away and Hollard has not paid out any funds yet. I am furious!!!!! For the last 3 days everytime i call im told today payment will be received then i notify the person that help us with funeral that i will pay them as soon as funds come into my account.. but untill now we've not received any funds. HOLLARD this is a funeral policy..how long do you want people to wait before they put their love ones to rest??? I am going viral with this. I am furious my Mom has enough pain my Dad was her life long partner. The last thing she needs is financial strain do to my father passing away. And this is what Hollard is causing. I will not leave this.. I am also contacting ombudsman today and Carte Blanche