Funeral policy

<p>Good day. One of my colleagues have a funeral policy with Hollard. Today he phoned them because his grandmother passed away and she is one of the beneficiary on the policy. They said they cannot pay out any money because the policy is only six months and that they only pay from seven months. Nobody explained that to him and his wife when they took the policy out. They have all the costs and Hollard refuses to pay out any money. Can somebody please assist us with this matter. Thank you</p>