Funeral Plan that fails to payout- Policy Holders customer feedback

Hollard, has the most disgusting service and customer service I have ever experienced. In a time of loss one expects to be supported by these organizations, this is not their role in the real world. On the 24 November 2017 my father sadly passed away in hospital after a surgery. We proceeded to send through the claims for his short stay in private hospital, Flora Clinic his funeral claim for his passing at a public hospital.We submitted all documentation requested as the cause of death was natural and linked to the surgery. After a number of follow-ups I was told it was unnatural and that we needed to get a postmortem. I don’t know if everyone knows this. But in the public health system these can take months due to the backlog, also if there was other factors which affect the outcome, the Government Hospital would have been responsible and thus the circumstances of death is out the family and patients hands. In following up the claim with the initial reference number my mother, who has already undergone so much in this time was told to restart the process and submit all documentation again because the information given, application questions: weren’t “effectively answered “, these are basic questions. This is two and a half months after my dads pass, still no funeral settlement. This is the most despicable act of customer mistreatment, not only have you failed as a company which promises a vital product, but a basic humanity right, funds which we basically own to pay for a burial being withheld.I would suggest that all clients review them as their service provider. The only way to evaluate service is to test it. This kind of service is very difficult to feedback on, but we have and they have failed us on every level. This is why ppl choose to put the money in the mattress.