Funeral Payout .... 4 days... no feedback....

Good day,

I would like to complain from the bad service that I am getting. My dad passed away and now I am struggling to get the Funeral plan payout from last week already. Lerato Mbaba phoned me and I sended all documentation to her on Monday 11/12/2017, she phoned me the next morning saying the payment will be received in 12 hours. Yesterday she phoned me again saying there is a claim form that needs to be filled in, after a huge disagreement why she didn't notice it already on Monday.... I sended it yesterday. She read it and until now no response. This is very upsetting, it's not really a good time now and to struggle with this is unacceptable. CAN YOU PLEASE SORT THIS OUT!??? Regards, Maryke - ********** 722