NM
Nqobile M
1 reviews | Active since Nov 2018
22 Jul 2021, 11:58
Funeral insurance
I'm so disappointed with Hollard funeral insurance. When you put a claim through, their communication is very poor. They don't reply to emails and their call Center intro takes forever before you can speak to an adviser. It's been 4days since I submitted my claim and I haven't heard anything from them. I wouldn't recommend it to anyone
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
22 Jul 2021, 13:13Hello Nqobile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team
Escalated Complaints team
Hollard Life's reply22 Jul 2021, 13:13
Official
Hello Nqobile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team
Escalated Complaints team
Hollard Life's replyOfficial
28 Jul 2021, 08:18Hello Nqobile
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Hollard Life's reply28 Jul 2021, 08:18
Official
Hello Nqobile
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos